![]() Sales Manager: The tactical approach is to meet the revenue objectives of the company. The big picture approach is the customer receives what was contracted, on time, profitably, billed properly, absent organizational disruption, etc. Project manager: The tactical approach is to look at the job from a couple of elements - job complete, on-time and the customer is happy. The frustration of the boss is a result of the fact that tactical implementation almost always leads to unintended consequences or missed objectives in other areas. My experience has shown that a request to be "big picture" implies that one has not included the company and/or departmental objectives in their thinking. If you want to receive it on a deeper level and support my work, consider a donation.If I were to answer the question of what is the most important and immediate step I could take, the answer would be to "define the big picture".
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